HowardMillerTime (at eBay) FAQ

What payment methods do we accept?

Payment Methods Accepted (All prices are in US Dollars)

On both Auction items and "New" Howard Miller Clock & Cabinet purchases, we accept and prefer Pay Pal as payment method (they accept Master Card, VISA, American Express, Discover, and eChecks).

We also directly accept Money Orders, Bank Wire Transfers, and Personal, Company and Cashiers Checks. All Personal, Company and Cashier Checks are subject to clearance by our banking institution before any item is physically shipped.

If you don't have a Pay Pal account, or would rather pay us directly, we do accept payment by American Express, Discover, VISA, Master Card, and eChecks (electronic check payment online), which are processed through our Pay Pal Account (our credit card processor).

You do not need a Pay Pal Account to pay us by Credit Card. If you do not want to pay online, you can contact us toll free in the USA at 877.256.2585 Mon-Fri 9am-5pm ET, and we will be delighted to take your credit card payment via telephone.

FOR THE PROTECTION OF OUR CREDIT CARD CUSTOMERS: We participate in both Internet Fraud and Identity Fraud Prevention Programs. As such, all payments made via Credit Cards are subject to telephone verification with the Card Holder - and may be verified by HowardMillerTime (at eBay), Pay Pal, and / or the Card Holder's Credit Card Bank Company.

In the event of shipping requested on a order to an address other than a verified Customer address on your credit card company records, HowardMillerTime (at eBay) reserves the right to not accept a Credit Card as payment and request payment via Check or Money Order (or, if a rush shipping order is requested, we will happily accept Bank Wire Transfers to speed up shipment time).

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Will HowardMillerTime (at eBay) sell me a brand new Howard Miller clock or cabinets at eBay auction and ship it from the factory to me?

No, we can not and will not sell a new Howard Miller product at auction and ship direct. As a true authorized factory approved Howard Miller Dealer, HowardMillerTime (at eBay) does not put "New" Howard Miller Clocks shipped direct from the factory up at auction. As an authorized factory approved Howard Miller Dealer, true Howard Miller authorized dealers are not allowed to sell "New" Howard Miller clocks or Cabinets at auction.

No exceptions!

True authorized Howard Miller Factory Dealers are not allowed to sell "New" Howard Miller Clocks and Cabinets at Internet auction (eBay or otherwise).

So please use caution when considering purchasing any stated "New" Howard Miller Clock or Collectors Cabinet from anyone at any Internet auction claiming to be a Howard Miller dealer, or, anyone selling at auction claiming "they will be shipping direct from the factory to you". That said, they may not be around to service you or take care of you, and you may be without warranty on your purchase (regardless of verbal statements made or paperwork provided).

Any new Howard Miller clocks you see at an Internet auction by anyone claiming to be a 'Howard Miller dealer' is breaking the Howard Miller Company rules. We would caution you from purchasing a new Howard Miller clock at auction, as any Howard Miller dealer not following established rules by the Howard Miller Clock Company can be terminated. Your new Howard Miller clock purchased at auction may also not be eligible for Factory Warranty.

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When We Ship

NEW HOWARD MILLER CLOCKS & COLLECTORS CABINETS (including Curios):

We ship direct from the factory to you. After an order is finalized, new Howard Miller Clocks purchased from us are shipped from the Howard Miller manufacturing company located in Zeeland, Michigan within 2 to 3 business days on products in stock. Shipping cost, if charged to customer, is FOB Zeeland, Michigan USA. If we are having a clock or cabinet made for you, it may take up to 7 to 10 business days before the item is shipped. Actual shipping delivery times depend on a number of things, like the shipping carrier delivering your item, the day your order was placed, and your distance from the factory. They are shipped directly to the delivery address of the customer, and actual final delivery time will be based on the delivery schedule determined by the shipping carrier used (Home Direct, UPS, Fed X, or other).

AUCTION ITEMS

On auction items we sell at auction, we ship as stated in the item(s) auction ad, usually UPS Ground. We ship every Monday, Wednesday and Friday. If one of these days is a holiday, we ship the next business day after the holiday.

Exactly when your item(s) gets shipped is determined by your method of payment. If you are paying by Pay Pal, we will ship your item(s) the next business day after we are notified of your payment by Pay Pal. If you are paying by credit card direct to us (not using Pay Pal), we will ship your item(s) the next business day after we have processed your credit card payment. If you are paying by Personal or Business Check / Money Order / Cashiers Check by mail, we will ship your item(s) once your payment is physically received by us (cleared by our bank).

You can also pick up your items won at auction or purchased in our stores. Please contact us immediately after purchase, before an item is physically shipped if you wish to make local pickup arrangements. Once an item is shipped, it will be considered the method of delivery.

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Insurance / Claims Policy

Insurance is included on all "New" Howard Miller Clock and Cabinet purchases from HowardMillerTime (at eBay). The insured value will be based on the purchase price (final selling price) of any Clock or Collectors Cabinet (excluding shipping charges, if any). Like our Howard Miller Clocks and Cabinets, Howard Miller has the highest quality control standards in shipping and delivery of products purchased.

IMPORTANT NOTE: Insurance carriers require that the original packaging materials (and boxes or crates) you receive the shipment in be retained by you until after you have physically inspected the clock and made sure no damage in transit has occurred. In the event of any noted possible damage to the exterior of the package, packaging materials are required to be kept by the buyer and made available to insurance inspectors in the event of an insurance damage claim.

If packing materials and boxes are not kept by you (the buyer), any insurance claim for shipping damage could be denied by the insurance company or shipping carrier. If an insurance claim is denied because packaging materials were not kept by you, any damage is then the responsibility of you (the buyer) to cover the cost of repairs.

Visible shipping damages must be reported immediately. If you see physical damage to the carton, point it our to the delivery person (and make sure it is written on the delivery receipt). You can ask permission to open and inspect the package before signing for it.

If you notice damage to the item inside the carton DO NOT ACCEPT IT, AND DO NOT SIGN FOR IT. Please inform the driver that you are refusing delivery and contact us at once to make a report of damage.

Shipping Damage Inspection: At the time the clock or cabinet is received by customer (signed for) from the shipping carrier (Home Direct, UPS, Fed X), at minimum when signing for the clock the customer must physically inspect the outside of the package for any appearance of external damage to the package (crushed corners, water stains, holes, indents, footprints, or the appearance of any damage). If any damage is noted, it must be written and noted on the delivery receipt when signing for receipt of the package.

Once the package has been received, the clock (and other clocks parts inside the box), or cabinet must be opened and physically inspected within 5 days from the delivery time the package was signed for. If damage was caused during shipping, customer should contact HowardMillerTime (at eBay) within 5 days from receipt of clock or cabinet to file an insurance claim.

Setup / Installation Damage Inspection: In the event the clock or cabinet you purchased from HowardMillerTime (at eBay) is damaged or any damage is caused (to the clock or cabinet itself, or any other property of yours) while the clock or cabinet is physically being installed by a third party (other clock company, clock repair company or authorized clock installer), the party that installs your clock is responsible for any and all damage they caused, and you must immediately notify their main office of the damage they caused and file a claim with them directly.

Settlement of any damage claims occurring from the setup or install (or repair) will be directly between the customer and third party company that setup, installed or performed repair service.

If a "New" Howard Miller clock or cabinet is delivered to you in unacceptable condition, please let us know immediately by sending an email to us at customer, or by calling us at 352.867.5682. If the problem can be corrected with repairing the clock or cabinet at your location, or replacing a few parts, we will happily assist you by helping arrange the repair being completed or parts being sent to you.

If the "New" Howard Miller clock or cabinet has suffered significant damage and we determine it can not be repaired at your location, we will have it picked up and upon its return we will send a new unit right away. You will not be charged for a replacement clock or cabinet and it is not your responsibility to file a damage claim with the carrier on "New" Howard Miller products.

Freight damage is not frequently an issue with our shipments as' New' Howard Miller clocks and cabinets requiring shipment from our Howard Miller factory are delivered by trained fine furniture professionals at 'Home Direct'. This information is here in the rare event that you are not totally satisfied with the condition of your delivery.

We want you to be satisfied and know you will never be stuck with a damaged or defective "New" Clock or Cabinet. We reserve the right to first replace any damaged or missing pieces prior to an exchange. If HowardMillerTime (at eBay) does arrange for pick up of the item for return, we will send a replacement upon return receipt of the original item to us.

HowardMillerTime (at eBay) cannot be held responsible for any damages or missing parts not reported and noted on the delivery receipt, or items sent by US Post Office, Fed Ex, UPS that damage is reported after 24 hours from the time of delivery.

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Howard Miller Factory FAQ

What if my mechanical clock will not operate?

This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions, which may include illustrations, are also available at this Internet site.Ensure that all of the packing material has been removed.

If the clock is a pendulum type, ensure that the spring clip or rubber band has been removed from the back of the movement. Try re-starting your clock. For pendulum clocks, it is important to give the pendulum a full swing.

Is the pendulum hitting the weights? If so, check the stability and level of the clock.

Do the hands operate without interference? Do not let the hour hand hit the second hand. If the second hand is rubbing the dial, pull it out slightly. If the hour hand is rubbing against the back of the minute hand, the hour hand should be pushed closer to the dial.

Did you check the suspension spring? If it is not hanging straight down, loosen the thumbscrew and straighten the suspension spring. Retighten the thumbscrew.

Ensure that the verge pin is properly located in the slots of the pendulum guide.

For weight driven clocks, make certain that the weights are in their proper location. The proper position of the weights as you are facing your clock is labeled on the bottom of each weight.

Ensure that the clock is wound or the weights are up.

If your clock has a moving moon, ensure that the moon is not caught on the click spring. Reference the instructions for further details and illustrations.

If your clock is a cable driven clock and was previously run or the white Styrofoam blocks were removed from the cable pulleys, it is possible that the cables were wound up without weights left on the pulley. As a result, the cable(s) have overlapped on the drum(s). Check each cable on each drum to see if it is overlapped. If so, attempt to correct the cables so that they are not overlapped.

If you cannot correct the cable, contact the dealer or retailer where you purchased the clock. Correcting this problem is not covered under warranty.

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What if my mechanical clock does not strike the correct hour?

This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions, which may include illustrations, are also available at this Internet site.If the clock is new, allow it to operate for several hours before making any adjustments.

If the strike is off, grasp the HOUR HAND ONLY and rotate it forward or backward to line up with the correct hour on the dial indicated by the number of times the hour strikes. Rotating this hand independently will not harm the movement. Then adjust the hands to the correct time by rotating the minute hand counter-clockwise – as explained in the instructions.

DO NOT MOVE THE HANDS WHILE THE CLOCK IS CHIMING OR STRIKING. After a few hours, the movement’s self-adjusting feature will synchronize the hands with the correct chime and strike.

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What if my mechanical clock will not chime or strike?

This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions, which may include illustrations, are also available at this Internet site.

Make sure that the strike on/off lever in not in the “strike off” position or halfway between positions.

Make sure that the movement is not in the “night off” position.

Make sure that all the packing material is removed from the movement area. You should be able to carefully pull each hammer back away from the rod approximately one inch.

Check the hammer adjustment to be sure that the hammers are properly aligned with the gong rods.

For weight driven clocks, make certain that the weights are in their proper location. The proper position of the weights as you are facing your clock is labeled on the bottom of each weight.

If your clock is a cable driven clock and was previously run, it is possible that the cables were not wound up with the weights left on the pulley. When this happens, the cables overlap on the drum. Check the cables on the drums to see if they are overlapped. If so, contact the dealer or retailer where you purchased the clock. Correcting this problem is not covered under warranty.

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What if my mechanical weight driven chimes / hour strikes seem exceptionally very fast or slow?

Be certain that the weights are in their proper location. The proper position of the weights as you are facing your clock is labeled on the bottom of each weight.

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What if my clock chimes a few minutes before or after the hour?

This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions are also available at this Internet site.Reference the illustrated details contained in the instructions on how to perform this step.

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What if my mechanical clock is in the “night off” position and it is silent during the day instead of the night?

Rotate the minute hand counterclockwise twelve hours.

DO NOT MOVE THE HANDS WHILE THE CLOCK IS CHIMING OR STRIKING.

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What if my clock chimes have the incorrect tone?

This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions, which include illustrations, are also available at this Internet site.

DO NOT ADJUST THE CHIME HAMMER, unless the chime tone is incorrect.

The chime tone may be affected by the hammer resting on the chime rod (coil) or striking the rod (coil) off center. Although the hammers were set at the factory, it is possible for the hammers to get out of adjustment.

Chime hammer arms are made of brass and can be bent safely. This is accomplished by bending the hammer arms slightly in the middle so that the hammers rest approximately 1/8 inch from the chime rod.

DO NOT bend the chime rod. Strike volume cannot be adjusted.

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Can I increase or decrease the chime volume in my mechanical clock?

No. Volume is not adjustable.

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What if a chime rod is broken?

Contact the Howard Miller Factory for a replacement rod.

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What if my clock will not keep proper time – it is fast or slow?

This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions, which include illustrations, are also available at this Internet site.

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What if my mechanical clock operated fine for several years but now is slow or stopping?

It is likely that your clock movement needs maintenance. Contact an authorized Howard Miller Service Center. Cleaning and oiling are not covered under warranty.

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What if my pendulum hangs crooked?

Pendulums can get twisted in shipping or by handling. Howard Miller suggests wearing cotton gloves or using a soft non-abrasive cloth when handling the pendulum. To straighten the pendulum, first remove it from the clock.

With one hand, hold the pendulum below the top strap. With the other hand, grasp the pendulum bob.

Gently twist the pendulum in the direction necessary to eliminate the twist.

What if my pendulum hits the weights?

The clock may not be level. Level the clock.Pendulums can get twisted in shipping or by handling. Howard Miller suggests wearing cotton gloves or using a soft non-abrasive cloth when handling the pendulum.

To straighten the pendulum, first remove it from the clock. With one hand, hold the pendulum below the top strap. With the other hand, grasp the pendulum bob. Gently twist the pendulum in the direction necessary to eliminate the twist.

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What if the hands are bent?

The clock hands are easily bent. Carefully bend them back to the correct position.

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How do I reset the time for daylight savings?

When setting the clock back one hour, rotate the minute hand counterclockwise one-hour. When setting the clock ahead one hour, rotate the minute hand clockwise one-hour. When moving the hands forward, it is important to allow the clock to chime every quarter hour (1/4, ½, ¾, 1) before advancing the hands to the next quarter hour position.

DO NOT MOVE THE HANDS WHILE THE CLOCK IS CHIMING OR STRIKING.

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How do I wind my clock?

This step is detailed in the clock instructions that you should have received with your clock. The instructions, which include illustrations, are also available at this Internet site.

Floor Clocks – Cables with Pulleys – Weights that are suspended by cables with pulleys should be raised by using the crank provided. DO NOT lift the weights by hand while cranking. Insert the crank into the holes located in the dial face. It does not matter in what order the clock weights wound. All weights need to be wound to the up position.

Floor Clocks – Chains – Pull straight down on the chains. DO NOT lift up on the weights as this could cause the weight to come unhooked from the chain. Pull down on the loose end of the chain until the weight is approximately 2 inches from the bottom of the wood movement mounting board. It does not matter in what order the clock weights wound. All weights need to be wound to the up position.

Wall and Mantel Clocks – Insert the winding key into the holes located in the dial face. Depending upon the model of your clock, there can be 1, 2, or 3 winding keyholes. Turn the key clockwise until the spring becomes tight and will not turn further.

For clocks with hanging weights, raise the weights using the crank.

DO NOT lift the weights by hand while cranking. Wind your clock once a week. It does not matter in what order the clock weights wound. All springs must be fully wound.

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What if the weights do not drop at the same rate?

When the automatic nighttime shut-off feature is selected, and on some models when “silent” is selected, the center weight will drop at a faster rate than the other weights.

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What if the top of my dial is tilted back and the hammers are not properly aligned with the chime rods?

This is often an indication that the clock has been dropped on its back during freight from the factory to you. Often, this type of “concealed damage” is not visible from the outside of the carton. Inspect for other possible damage. Notify the freight carrier and dealer in writing immediately and request a carrier inspection and damage report.

Failure to notify the freight carrier within 14 days of product receipt by the original consignee may waive your rights to a damage claim. It is possible that significant damage did not occur and components only shifted as a result of being dropped.

In most cases, this problem can be easily corrected by the dealer or Service Center.

Where are the key, crank, and weights located in the floor clock carton?

The key, crank, and weights are all packed in a white styrofoam carton under the clock.

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How should I prepare my floor clock to be moved?

Care should be taken whenever you move your clock to ensure that all accessory parts such as pendulum, weights, etc. are removed and packed properly to prevent damage.

Use cotton gloves or a soft cloth when handling the pendulum or weights. For clocks with a cable driven movement, wind the weights all the way up.

For clocks with chains, use a long wire or string and put it through the chain links just below the chain sprocket. When done properly, the wire or string should go through six chain links. Secure the wire or string to prevent the chains from coming loose from the sprocket.

Carefully stop the pendulum from swinging.

Remove the weights. NEVER wind the clock without the weights installed. For clocks with chains, secure the chains so that they do not damage the finish.

Remove the pendulum.

For tubular movements, remove the tubes

Keep the clock in an upright position while carefully moving it to its new location.

Set the clock up per the original set-up instructions. Ensure that the pulleys are properly located on the cables and the chains are properly located on the sprockets.

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What is meant by “triple chime”?

Triple chime refers to clocks that play a choice of three different melodies. The most common triple chime melodies are Westminster, St. Michaels, and Whittington.

What is the function of the moon dial?

When properly set as detailed in the instructions, the moon dial tracks the lunar month and the cycle of the full moon.

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What should I expect when my floor clock is professionally set-up?

When arrangements have been made with a dealer, retailer, or Service Center to professionally set-up your clock, the following should be expected. Professional set-up is an additional expense.

The set-up technician is expected to:

• Treat your home the same way they would treat their own.
• Be knowledgeable and courteous.
• Completely set-up the clock following the set-up instructions in the order in which they are detailed in the instructions manual.
• Ensure that the clock is level and stable.
• Ensure that the clock runs continuously for a minimum of 10-minutes.
• Ensure that the clock strikes the correct hour.
• Ensure that the chime is correct and the hammers are properly positioned.
• Ensure that the pendulum swings properly.
• Ensure that the moon dial is properly set.
• Ensure that you have all the parts.
• Review the instruction manual with you.

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What if my quartz dual chime movement will not operate properly?

Before going further, follow the two instructions below. First, ensure that you are using brand new alkaline batteries.

Batteries made by various manufacturers may present some difficulty in working properly in the movement. A poor electrical connection can cause inferior performance. Ensure that the positive battery contacts are positioned over the nub on the end of the battery.

The problem area is typically the negative end of the battery. Ensure that the negative battery contacts are positioned completely on the metal contact area of the battery. As necessary, bend the battery contacts out to ensure that they are not making contact with the battery casing.

If necessary to ensure a proper contact on the negative end of the battery, take a 1 inch by 1 inch piece of aluminum foil and fold it over tightly to the size of ¼ inch by ¼ inch and place it between the battery contact and the battery.

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Other issues and remedies.

- Pendulum will not swing: To provide proper pendulum operation, it is also necessary to ensure that the clock is level. Also check that the pendulum is properly located on the pendulum hanger and that the speaker wires are not interfering with the pendulum operation.

- Chime volume is off or lower during the day and louder at other times: The nighttime volume reduction or shut-off is not properly set. Reset the nighttime shut-off.

- Chime volume is always low: Attempt to increase volume using the volume control knob. If this does not solve the problem, replace the batteries.

- Chime is off – will not chime: Ensure that the chime is not in the “OFF” position. If this does not solve the problem, replace the batteries.

- The clock chimes several minutes before the hour when the hands are moved manually: This is normal. The clock will chime on the hour under normal operation.

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How do radio controlled clocks work?

Radio controlled clocks receive a signal from the NIST Radio station WWVB located near Fort Collins, Colorado. WWVB continuously broadcasts time and frequency signals at 60 kHz. WWVB provides standard time information, including year; time intervals; Daylight Savings Time, leap second, and leap-year indicators.

The transmitted accuracy of WWVB is normally better than 1 part in 100 billion with day-to-day deviations less than 5 parts in 1000 billion.

Due to the effects of the many communication devices used throughout the United States (more so during the day than at night, and more so during the week than the weekend), the WWVB transmission is easier to receive at night and during the weekend.

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What if my radio controlled clock does not operate?

If the clock was provided with a battery installed, ensure that the plastic cover is removed from the battery and that there’s no insulator strip between the battery and the contact.

After following the details below and the clock still does not work, install a fresh new alkaline battery.Geographic features, weather disturbances, and structural characteristics can affect the strength of the radio signal.

The clock will not operate properly until it receives a signal – it will look for a signal on a regular basis. If the movement in your clock is the type where you select the time zone by turning a knob on the back of the movement, it may stop if it does not receive a signal for an extended period of time.

To start the clock, remove the battery and insert it backward (reverse polarity). Remove the battery again and reinstall it correctly. Then reference the detail below on locating your clock.

Locating Your Clock

For best performance, you should NOT place your clock:

• On a metal surface.
• Within several feet of an electrical raceway, radio transmitter/receiver, personal computer, television, satellite dish, air conditioner, light dimmer switch, electrical motor, microwave oven or any other appliance that could interfere with the clock¹s reception of the radio signal.
• In enclosed areas and structures of concrete and steel such as a basement, office building or factory.

For best performance try to place the clock near a window, preferably a window that is facing Fort Collins, Colorado.Best signal reception occurs between 10:00 PM and 5:00 AM - particularly during the weekend.

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What if my radio controlled clock shows the correct time for another time zone?

If you live in an area that receives the signal but does not adjust for daylight-savings time, select ST (standard time) from the back of the movement while the rest of the country is in daylight-savings time and manually set the movement to the correct local time.

When the country returns to standard time, select your time zone from the back of the movement. Ensure that your time zone is selected from the back of the movement and wait for the clock to receive an updated radio signal. Best signal reception occurs between 10:00 PM and 5:00 AM - particularly during the weekend.

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How do I set my barometer?

Disregard the words “rain”, “change”, and “fair” as these are only traditional zones on the barometer dial. Your barometer indicating hand will never move all the way to “rain” to predict inclement weather. The normal operating range of movement for your barometer indicating hand is from 29.5 to 30.5 inches of mercury. Your most extreme readings would occur before a hurricane or tornado, for example, when barometers readings have dropped as low as 28.5 inches of mercur.y

The following procedure, if done every twelve hours, should provide the most accurate readings.

• Tap the instrument lightly to release and latent action.
• Record the inches of mercury as indicated by the barometer hand. This is your momentary reading. Some barometer models have a set hand that can be positioned directly over the barometer hand. At a later period you will be able to notice in what direction the barometer hand has moved since the last setting.
• In the event that your barometer does not provide accurate readings as compared to your local weather forecast, adjustments can be made from the back of the instrument.
• Adjust the barometer hand by turning the adjustment screw located in the hole in the back of the instrument.
• Only make small incremental adjustments at a time.

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How often should my mechanical clock movement be oiled and cleaned?

It is recommended that your clock movement be oiled every two years from the date of purchase and thoroughly cleaned every five to ten years depending upon climatic conditions. Extremely dry, humid or salty air, hot or cold may necessitate more frequent servicing.

Howard Miller does not recommend that you service your clock yourself. Contact an authorized Howard Miller Service Center as found at CUSTOMER SERVICE at the Howard MIller Factory web site. Cleaning and oiling are not covered under warranty.

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Who should I contact to have my clock cleaned and oiled?

Contact an authorized Howard Miller Service Center as found at CUSTOMER SERVICE at the Howard MIller Factory web site..

Cleaning and oiling are not covered under warranty.

How do you recommend that I clean and maintain my clock?

Wax and polish your cabinet as frequently as you would other fine furniture. Use a good furniture polish or past wax. Apply the polish to a soft cloth – do not spray or apply directly to the case. Do not use a silicone-based product.

Use extreme caution when cleaning the glass. Use a quality liquid non-ammonia glass cleaner. Apply the glass cleaner to a soft cloth – do not spray or apply directly to the glass.

It is recommended that your clock movement be oiled every two years from the date of purchase and thoroughly cleaned every five to ten years depending upon climatic conditions.

Extremely dry, humid or salty air, hot or cold may necessitate more frequent servicing. Howard Miller does not recommend that you service your clock movement yourself.

You can locate an authorized Factory Repair Center at the CUSTOMER SERVICE at the Howard MIller Factory web site. Cleaning and oiling are not covered under warranty.

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What if my clock is out of warranty and needs service?

Contact an Authorized Howard Miller Service Center. A list of Service Centers is available under CUSTOMER SERVICE at the Howard MIller Factory web site..

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Where are the shelf clips and key located on my collectors cabinet?

The shelf clips and key are either packed inside the case or they are in a plastic bag taped to the back of the cabinet.

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How do I align the front door of my collectors cabinet?

Collectors Cabinets with a front door (opens from the front as you view the cabinet) may need some adjustment to properly align the door in relation to the cabinet frame. Use this guide only after you have carefully read and completed the instructions for Collectors Cabinet.

ADJUST: If the collectors cabinet does not sit firmly upon each leveler, adjust the levelers to stabilize your collectors cabinet.

LEVEL: It is important that the collectors cabinet be level prior to final adjustment. (See the Instructions for Collectors Cabinet regarding how to level the cabinet.)

FINAL ADJUSTMENT: Collectors cabinet final adjustment should be expected, but, may not be required for all collectors cabinets. Final adjustment is needed if the door rubs (when opening or closing the door) or appears to not hang properly in relation to the case.

The following adjustment procedures assume a single, right hinge door, collectors cabinet. (Right and left are determined as you face the front of the collectors cabinet.)

These adjustments should be performed with a minimum of two (2) persons.

Release the pressure (never tip the collectors cabinet) on the front of the collectors cabinet and screw the right front leveler out (down) approximately 1 full turn­do not adjust the left front leveler at this time.

Allow the collectors cabinet to sit back on the leveler.

Continue to adjust the right-front leveler out (down) until such time that the left-front leveler does not fit snugly on the floor. This will likely be no more than a few turns out (down).

Adjust the two rear levelers and then the left-front out (down) until such that the collectors cabinet is sitting in a stable position. (Do NOT release the pressure on levelers to accomplish this. Let the collectors cabinet sit on the floor while adjusting.)

Make further adjustments to ensure the collectors cabinet is not leaning forward.

Once the proper final adjustment has been established, it will likely require repeating if the collectors cabinet is relocated.

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How do I purchase additional shelves for my collectors cabinet?

Additional shelves are available for a reasonable charge. Contact your local dealer. Have your model number, serial number, and charge card readily available before placing your call.

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What if the door on my collectors cabinet rubs at the bottom?

Since the door has a wood frame with very heavy glass, it is possible that the door may rub although the case may be square as measured using a carpenter level. If the door rubs, it is necessary to adjust the floor levelers at the bottom of the cabinet.

First, remove the collectibles from the cabinet.

Release the pressure from the front of the cabinet and screw the right-front leveler out approximately one full turn. Do not adjust the left front leveler at this time.

Allow the cabinet to settle into the foundation.

Continue to adjust the right-front leveler out to the point where the left-front leveler does not fit snug on the floor.

Allow the cabinet to settle into the foundation and adjust the two rear levelers and then the left-front out such that the cabinet does not wobble. On a soft foundation, settling of the cabinet into the foundation will provide a snug fit of all levelers over time.

Make further find adjustments to ensure that the cabinet is not leaning forward or wobbling. Recheck the shelf clips and shelf location on all clips. As desired, place collectibles into the cabinet. Allow the cabinet to set a minimum of two weeks before further fine adjustments. As necessary after two weeks, repeat the steps above.

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How do you recommend that I clean and maintain my collectors cabinet?

Wax and polish your cabinet as frequently as you would other fine furniture. Use a good furniture polish or past wax. Apply the polish to a soft cloth – do not spray or apply directly to the case. Do not use a silicone-based product.

Use extreme caution when cleaning the glass. Use a quality liquid non-ammonia glass cleaner. Apply the glass cleaner to a soft cloth – do not spray or apply directly to the glass.

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What if I need a part?

If your purchase is new, is missing a part, and was not in the original carton, contact the location where you purchased the item. This will be the quickest and easiest way to obtain parts that they likely have, but failed to provide. If your clock is new, is missing a part, and was in the original carton, carefully check the packing material.

At Howard Miller, the factory takes great care to include all parts with every item.

If your are confident that the item is missing, contact Howard Miller Factory Customer Service at (616)-772-7277 or go to the REPAIR QUESTION section at HowardMiller.com Factory web site and detail the part that you need. Have your model number, serial number, and sales receipt available before you place the call.

If your clock is not new or if a part is damaged and parts are required, contact Howard Miller Factory Customer Service at (616)-772-7277. Have your model number, serial number, and credit card available before you place the call.

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Where is the closest Authorized Service Center in my area?

A list of Howard Miller Factory Authorized Service Centers is available under CUSTOMER SERVICE at the Howard MIller Factory web site.

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How can I get answers to other questions?

Please enter your parts and repair question(s) in the fields at the REPAIR QUESTION section at HowardMiller.com Factory web site and provide your email address. The Howard Miller Factory will make every attempt to respond to your question within 1 – 3 business days. Please be certain to enter your complete email address correctly so that they can respond.

If you need to contact us here at HowardMillerTime (at eBay), click here for our online contact form. We will usually contact you back before the end of the next business day. If you need to reach us immediately, please call us at 352.867.5682.

Thanks for choosing HowardMillerTime (at eBay) - we always have time for you.

Portions of this Frequently Asked Questions page are from HowardMiller.com and are ©2005 Howard Miller.